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Internet - How it works

On this website, you will have the possibility to use a computer tool comparing the cost and the quality of the tariff plans proposed for the use of broadband and Internet access.  

The tool compares the tariff plans of the operators available on the Maltese market and is based on your detailed consumption profile.  

This indicative tool can help you to choose a specific tariff plan offered by your current provider or by another provider.

The consumption profile you enter must be considered as a monthly rating of your use.  

Step 1 : Basic profile

The first step consists in entering the usage details of your Internet connection.

You first have to specify if you would rather have a fixed monthly fee regardless of your connection time to the Internet.  

To establish which operators are offering services to the location where the connection for which you are asking tariff simulation is situated, you have to indicate the postcode of the place where this connection is situated.

You are then requested to mention if you would like to have free 24/7 helpdesk.

Then you have to answer a series of simple questions to have a correct estimation of your consumption profile. So you have to indicate:

  • The information on broadband use:
    • The minimum volume required in data upload (data to be entered in Gb);
    • The number of hours spent on line on the Internet per month;
    • The download speed required;
    • The upload speed required;
  • The characteristics wished for:
    • The necessity for one or several email addresses;
    • The necessity to have precautions against viruses;  
    • The necessity to have precautions against spams;  
    • The necessity to have space for a personal website;
    • Although some broadband services do not need any telephone line to work, you might still need it for your fixed telephone service, you are then requested if you would like to include or not the leasing fee for the telephone line in the calculation;
    • The main reason for using the Internet (consulting Internet websites, electronic messages and/or downloading files);
  • Your quality requirements. So you can indicate if you wish that the comparison tool shows you in priority the tariff plans to which one of the two following qualitative elements is linked: access to helpdesk, availability of sales outlets. If these qualitative aspects are not important for you, you can also indicate it and in this assumption all tariff plans will be shown to you. 

When you have entered this information, you can immediately obtain the results proposed by the tool according to the profile you have entered by clicking on the button “Get results immediately” (step 2).

Step 2 :

The second step consists in getting and viewing the results.  

The software provides you with a list of the tariff plans sorted out in ascending order of average monthly cost in the light of the usage details you have entered. These plans can be delivered to you in the geographical area indicated by the postcode shown on the screen.

This list indicates the following information:

  • the name of the operator, possibly with his logo;
  • the name of the tariff plan (with possibly the name of the combined and/or reduced tariff plans)  
  • the monthly calculated cost;
  • the monthly rated cost including the cost for the line, the cost for the modem, etc. This information is shown to you in a window when you put your cursor on the corresponding icon ;
  • possible comments. This information is shown to you in a window when you put your cursor on the corresponding icon ;
  • the indication of the coverage of subentities in the postcode; it is indeed possible that an operator only covers a part of the geographical area corresponding to a given postcode. This indication is shown to you in a window when you put your cursor on the corresponding icon ;
  • the opening hours of the customer service that are shown to you in a window when you put your cursor on the corresponding icon ;
  • the different billing options linked to the tariff plan that are shown to you in a window when you put your cursor on the corresponding icon ;
  • the different payment options linked to the tariff plan that are shown to you in a window when you put your cursor on the corresponding icon ;
  • the different quality information linked to the tariff plan that is shown to you in a window when you put your cursor on the corresponding icon ;
  • other features linked to the tariff plan that are shown to you in a window when you put your cursor on the corresponding icon ;
  • a link to the access provider website.

By default this list is limited to the 20 best offers by suggesting a maximum of three offers per operator.  The user has the possibility to modify the number of results displayed.

By clicking on the button « Show filters », you can refine the selection of tariff plans by asking the tool to only show the tariff plans meeting some quality requirements, of which the list is below:

  • the maximum duration of the contract;
  • the helpdesk support ;
  • the consultation of the bill status at any time.

The list of results that is shown to you will be adapted according to your quality requirements when you will click on the button « Recalculate the results ».

You can change the sorting order of this list of results by clicking on the title of the column you want to get (operator, tariff plan, monthly cost, average monthly cost).

If you want to view the specific details of one of the tariffs displayed on the result screen you can do it by clicking on the name of the particular tariff (step 3).

If you want to modify the consumption profile that you have entered, you can do it by clicking on the button “Modify / Edit the information on your usage”.

You can print the list of results by clicking directly on the button “Print results”.

Step 3 :

This step makes it possible to consult the specific details of the tariff plan of one operator.

You can access to them by clicking on a tariff name in the list of results.

This page gives a series of information on:

  • the operator’s identity (name, address, contact phone, website, description);
  • the detail, the distinctive features and the information on the service quality of a tariff plan, or the proposed combination of tariff plans.